A passionate and strategic leader whose expertise was nurtured for over twenty years, Mike is a home-grown talent who started his career at Teleperformance as a contact center agent based out of the U.S. in 1998.
As his professional career flourished, he developed competencies in operations, learning and development, client services, and quality assurance. He subsequently earned promotions before his assignment as Director of Operations at Teleperformance Philippines in 2007.
Mike’s expertise in client relations and talent development across multiple verticals and geographies enabled him to mobilize the launch of a key Teleperformance Philippines client in 2009. He was eventually promoted as Vice President of Operations in 2011 and, within a few years, grew his account to support multiple lines of business across four Teleperformance sites in Metro Manila and Cebu City. Mike’s keen business and people management skills have also significantly contributed to the growth and achievement in the Teleperformance ANZ, Philippines and UK businesses leading to his promotion to Executive Vice President in 2014.
In 2017, Mike was once again promoted as Chief Customer Officer for Teleperformance Asia Pacific where he helped grow the capabilities of business operations in China, Singapore, Indonesia, Malaysia and Australia. After his successful stint in this region, he has returned to the Philippines to share his expertise and welcome new opportunities to take the Philippine operations to the next level of market leadership.
Meanwhile... Teleperformance Philippines gets certified as Great Place to Work® for the second year in a row
Teleperformance in the Philippines has once again received certification as a Great Place to Work® by the Great Place to Work® Institute, becoming the first company in the Philippines to achieve back-to-back certification.
The Great Place to Work® Institute is a global research and consulting company that provides benchmarks, standards, and executive advisory to enable organizations to create, sustain, and recognize outstanding workplace cultures. Companies are assessed and certified through surveys and focus group discussions with employees and leaders.
The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.
ABOUT TELEPERFORMANCE
Teleperformance, a global leader in outsourced omnichannel customer experience management (a.k.a. business process outsourcing), serves as a strategic partner to the world’s largest companies in a wide variety of industries.
Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
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